Wednesday, January 7, 2009

Quote, Unquote: Walter Lowell

"We got calls from people saying they want to die in Maine now because they can get the death records so quickly."

- Walter Lowell, director of lean managment at Maine’s Department of Health and Human Services (DHHS), on the response to the department's use of kaizen to cut the number of days it takes to process a death certificate from an average of 95 to five.

- John C.L. Morgan

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